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Create a HAR File for STACK

Create a HAR File for STACK

STACK may request HAR files to analyze browser performance in troubleshooting situations. Instructions for Chrome, Firefox, Safari, and Edge
Katie Blue avatar
Written by Katie Blue. Updated over a week ago
En Español

Troubleshooting issues in STACK is usually a fairly simple process that you can work through on your own or with our customer support team.

When working with customer support on more complex issues, you may be asked to create and send a HAR file to STACK. The HAR file allows us to analyze data that is generated in your browser while the issue is occurring.

Click your browser below for instructions on how to create a HAR file.

Chrome Firefox Safari Edge

Google Chrome

  1. Click the 3 dots in the upper right-hand corner of the browser

  2. Go to More Tools, then to Developer tools

  3. Click on the Network tab

  4. Look for the round button at the top left of the Network tab.

  5. If the round button is grey, click it once to turn it to red to start recording

  6. Check the box next to Preserve log

  7. Click the steps in STACK to illustrate the issue you are experiencing

  8. Save the HAR by right-clicking on the grid and choosing "Save as HAR with Content"

  9. Save this file to your desktop so you can email the file to your Customer Success Manager

Mozilla Firefox

  1. Click the 3 lines in the upper right-hand corner of the browser

  2. Choose Web Developer, then Network

  3. Click the steps in STACK to illustrate the issue you are experiencing

  4. Save the HAR by right-clicking on the grid and choose "Save ALL as HAR"

  5. Save this file to your desktop so you can email the file to your Customer Success Manager

Apple Safari

  1. From the upper Menu, choose Develop and then Show Web Inspector

  2. Click on the network tab

  3. Put a checkmark next to Preserve log

  4. Click the steps in STACK to illustrate the issue you are experiencing

  5. Click the Export icon

  6. Save this file to your Mac so you can email the file to your Customer Success Manager

If you do not see a Develop tab in Safari:

  1. Go to Safari Preferences

  2. Select the Advanced tab

  3. Click Show Develop menu in menu bar

Microsoft Edge

  1. Click the 3 dots in the upper right-hand corner of the browser

  2. Choose More tools, then Developer Tools

  3. Click on the Network tab

  4. Look for the square button at the top left of the Network tab.

  5. If the square is grey, click the green triangle to start recording

  6. Click the steps in STACK to illustrate the issue you are experiencing

  7. Save the HAR by clicking on the disk icon to the right of the red square

  8. Save this file to your desktop so you can email the file to your Customer Success Manager

If you need additional assistance, please contact us.

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