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Troubleshooting Tips

Troubleshooting Tips

System requirements and tips to help diagnose and fix general issues like slow uploads, lagging, problems printing to pdf, etc.

6 articles
Katie Blue avatarJustin Ogilby avatarMatt Hayden avatar
Written by Katie Blue, Justin Ogilby and Matt Hayden

Basic System Requirements

The browsers, operating systems, processor & memory, internet speeds, software, and hardware needed for STACK to perform best.
Katie Blue avatar
Written by Katie Blue. Updated over a week ago

Troubleshooting Browser and Device Related Performance Issues

Steps to diagnose and fix general performance issues like slow uploads, lagging, crashing, and workflows not running as expected.
Katie Blue avatar
Written by Katie Blue. Updated over a week ago

Download Chrome or Firefox

Avoid slow uploads and lagging - STACK performs best using Chrome, Firefox or Safari as your browser. Download instructions for Mac and PC.
Justin Ogilby avatar
Written by Justin Ogilby. Updated over a week ago

Clear Your Cache - Chrome, Firefox and Safari

Clearing your cache regularly can help prevent or fix slow uploads, lagging, problems printing to pdf and other general performance issues.
Matt Hayden avatar
Written by Matt Hayden. Updated over a week ago

Using STACK with DuckDuckGo

Step to resolve STACK performance issues caused by the DuckDuckGo browser extension in Chrome.
Justin Ogilby avatar
Written by Justin Ogilby. Updated over a week ago

Create a HAR File for STACK

STACK may request HAR files to analyze browser performance in troubleshooting situations. Instructions for Chrome, Firefox, Safari, and Edge
Katie Blue avatar
Written by Katie Blue. Updated over a week ago